Our support team is here to help and works 10:00 – 23:00 (GMT+4), Mon–Sun.
To make it easier for players in different countries, here’s how our working hours translate to other time zones:
| Country/Region | Support Hours |
|---|---|
| 🇺🇸 USA (New York) | 01:00 AM – 02:00 PM (EST) |
| 🇺🇸 USA (Los Angeles) | 10:00 PM – 11:00 PM (PST, prev. day) |
| 🇬🇧 United Kingdom | 06:00 AM – 07:00 PM (GMT) |
| 🇩🇪 Germany | 07:00 AM – 08:00 PM (CET) |
| 🇧🇷 Brazil | 03:00 AM – 04:00 PM (BRT) |
| 🇨🇳 China | 02:00 PM – 03:00 AM (CST) |
| 🇯🇵 Japan | 03:00 PM – 04:00 AM (JST) |
| 🇦🇺 Australia (Sydney) | 05:00 PM – 06:00 AM (AEDT) |
If you haven’t heard back yet, it’s usually because:
High load: peak times = longer queues.
Complex case: some issues need deeper checks before we answer.
✅ What you can do right now
Don’t create duplicate tickets. It slows things down for everyone.
Add details to the same ticket: Player ID, device model, OS version, game version, platform (Android, Apple, Huawei, PC (Steam), PC (Epic Games), or Amazon), exact error text, when it happens, and screenshots/video.
Check your email filters: look in Spam/Promotions, and add our address to contacts.
If it’s been a while, just reply to your existing ticket to bump it (no need to open a new one).
Thanks for your patience! We’re on it and want to get you back to smooth Pixelgunning ASAP.