Our Terms of Service include a Refund Policy that specifies the conditions under which you may be eligible for a refund.
💸 Criteria for refunds
- No more than 48 hours have passed since the payment.
- The purchased in-game values haven't been used.
- The purchase didn't affect other players and didn't give you advantages over them (e.g., VIP status, unique skin, etc.).
⚠️ Important: Purchases made with in-game currency are non-refundable.
If even one of these conditions is not met, we can't initiate the refund process.
If your purchase meets all the criteria, please contact our support team, and we'll help you start the refund procedure.
❌ Platform restrictions
Some platforms don't allow refunds, even if your purchase meets all conditions:
- Steam: According to Steam's Refund Policy, all in-game purchases made via Steam are considered final and non-refundable.
📌 Tip: Always review the store's refund policy before making a purchase to avoid unpleasant situations.