Here’s everything you need to know about making (and fixing) purchases in the PG2 Hub.
💎 How do presale offers work?
After buying a pre-sale offer, you will receive a unique promo code by email. Please keep this promo code safe.
You will be able to activate the promo code in PG2 Hub only after the game is released. Once activated, you will receive all the content included in your purchase.
❌ Didn’t receive your purchase?
Reload the game.
If the reward is still missing, find your payment receipt in your email, take a screenshot, and contact our support team.
👎🏼 Got the wrong item?
Take screenshots of your receipts and send them to our support. We’ll check what happened and help fix it.
📫 Entered the wrong email?
Always double-check that you paste the right email before confirming the payment. If the purchase went to the wrong player, reach out to our support right away.
💳 Can’t make a payment?
Try these quick fixes:
Make sure your Internet connection is stable.
Switch between Wi-Fi and mobile data.
Open the Hub shop page in another browser (e.g., Chrome, Firefox).
Try on a PC or laptop if you’re on mobile.
Temporarily disable AdBlock or similar plugins (some antivirus apps may block payment windows).
On PC, clear your browser cache.
If the payment window still won’t appear, take a screenshot and send it to our support.
💰 Got charged twice?
Take screenshots of both receipts (they’re usually in your email) and send them to our support team. We’ll check and refund the extra payment.
🔄 Want a refund?
To request one, send a message to our support with:
your player ID or Cubic ID,
a screenshot of your payment receipt (from receipt@aghanim.com).
You can also contact PG2 Hub Support directly via this link.
📌 Note: For more details on PG2 Hub refunds — read this article.